Refund, Reversal & Cancellation Policy
When a transaction can be cancelled, reversed, disputed or refunded.
Effective date: July 18, 2026 · Version 1.1.0
MamboWallet contact details
United Kingdom headquarters: Mambo Wallet Ltd
3 Mead Road
Shenley, Radlett
Herts
WD7 9DA
United Kingdom
Support@mambowallet.com
Group entities: Mambo Wallet, Inc (United States); Mambo Wallet Ltd (Kenya); Mambo Wallet Ltd (United Kingdom).
1. Pending transfers
This section is structured for MamboWallet’s intended product. Final obligations, timelines, regulator references, safeguarding language and governing-law terms must be completed by qualified counsel for each operating jurisdiction and provider programme.
2. Completed transfers
This section is structured for MamboWallet’s intended product. Final obligations, timelines, regulator references, safeguarding language and governing-law terms must be completed by qualified counsel for each operating jurisdiction and provider programme.
3. Incorrect recipient details
This section is structured for MamboWallet’s intended product. Final obligations, timelines, regulator references, safeguarding language and governing-law terms must be completed by qualified counsel for each operating jurisdiction and provider programme.
4. Card disputes and chargebacks
This section is structured for MamboWallet’s intended product. Final obligations, timelines, regulator references, safeguarding language and governing-law terms must be completed by qualified counsel for each operating jurisdiction and provider programme.
5. M-PESA reversals
This section is structured for MamboWallet’s intended product. Final obligations, timelines, regulator references, safeguarding language and governing-law terms must be completed by qualified counsel for each operating jurisdiction and provider programme.
6. Crypto transaction finality
This section is structured for MamboWallet’s intended product. Final obligations, timelines, regulator references, safeguarding language and governing-law terms must be completed by qualified counsel for each operating jurisdiction and provider programme.
7. Investigation timelines
This section is structured for MamboWallet’s intended product. Final obligations, timelines, regulator references, safeguarding language and governing-law terms must be completed by qualified counsel for each operating jurisdiction and provider programme.